Making your booking
The party leader is responsible for making all payments due to us.
Once we have received your booking and appropriate deposit payment, we will, subject to availability, confirm your holiday by sending a Booking Confirmation and Invoice to the party leader. Please contact us immediately if any information which appears on any document appears to be incorrect or incomplete as it may not be possible to make changes later.
Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfil the physical demands of the chosen holiday. In the interests of safety, you must follow the guidance in our notes, as well as that provided by anybody on our behalf and act sensibly and prudently at all times.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
In order to confirm your chosen holiday, a deposit of 100 ‚,¨uros per person for all holidays (or full payment if your booking is received within 8 weeks of departure) must be paid at the time of booking.
The balance of the holiday price must be received by us not less than 8 weeks prior to departure. If we do not receive all payments due in full and on time, we will send you a reminder. If you do not pay all payments due in full within 7 days of receiving this reminder, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out below will be payable.
Cancellation by you
Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us via email. Your notice of cancellation will only be effective when it is received in writing by us at our office. If we receive your notice 6 weeks or more before departure, we will retain your deposit.
If we receive it less than 6 weeks before departure, the following charges will be payable per person cancelling.The charges set out below are shown as a percentage of the total cost payable by the person(s) cancelling.
41 - 29 days 30%;
28 - 15 days 50%;
14 - days or less 100%.
If any member(s) of your party is/are prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing the following requirements are complied with. We must be notified of the transfer(s) in writing (giving full details of the original and substitute party member(s)) not less than two weeks before departure. A transfer will not be possible if there is a waiting list for places in which case the available place must be offered to the next person on that list.
Where a transfer to a person of your choice can be made, an amendment fee of 30 ‚,¨uros must be paid before the transfer can be effected.
Changes by you
Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will try to help, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of up to 30 ‚,¨uros may be payable.
Changes and cancellation by us
We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always try to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor.
If we have to make a significant change, or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
(a) accepting the changed arrangements or (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available.
We consider adequate travel insurance to be essential.
You must give details of your policy (insurer and policy number) on or before your final payment date.
Please note, the information shown on this website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform Lot Cycling Holidays. Any verbal notification must be put in writing and given to them as soon as possible. If the complaint or problem is not resolved to your satisfaction straight away, you must contact us with full details by telephone or fax within 48 hours. Until we know about a problem or complaint, we cannot assist.